Crossbar Help

Explore these Crossbar resources for assistance with tasks such as setting up your account, obtaining information about the mobile app, registering via email, managing payments and more.

How do I see the details of the payment plan we signed up for?

1.  Log on (must be the registering parent) 
2.  Select Dashboard (upper left corner) 
3.  Select FAMILY on the left hand side 
4.  Select "View Details" next to your player's name 
5.  Scroll down, then under Registration History, select "View Details" 
6. The payments & dates are listed. Note, payments are processed automatically on the dates listed. It may take a couple of days before they appear on your credit card account.

How do I change or add a credit card to my child's registration?

Credit/Debit Cards expire or are lost/stolen. Once you are notified of a failed payment, please update your card as soon as possible. 

1. "Log in" (top left corner)
2. Click on the Dashboard (button in upper left hand corner) "Account"
3. Click on the PARTICIPANTS tab on the left hand side of the page
4. Click on the View Details button below your player’s name (graphic of a mini ID)
5. Page down on the Player Info page until you get to “Registration History”
6. Click on "View Details" next to the Program to which your player has remaining payments (only works if there are remaining payments)
7. Click on the EDIT button next to the card number of the next installment and add another card.

I'm the parent. How do I add spouses, step-parents or grandparents to my child's registration so they can see my childs' schedule?

1. Log on (must be the registering parent) 
2. Select Dashboard (upper left corner)
3. Select FAMILY on the left hand side 
4. Select "View Details" next to your player's name 
5. At the top of this display is a Link "+ ADD ACCOUNT". Click on this link.
6. Add the parent's email address and select ADD ACCOUNT
7. If the parent already has an account, they will be added immediately.
8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password, and supplying a phone number. The parent will be added once they have created their account.

How do I change my email address or password?

1. Log on to the website using your email address and password.
2. Click on the DASHBOARD link in the upper left hand corner.
3. Click on the PROFILE link on the left hand side
4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.  NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.